GENERAL ADMISSON SEASON TICKET TERMS AND CONDITIONS FOR SEASON 2020/21
1. Issue of a Season Ticket
1.1 The issue of a Season Ticket and subsequent access to the Ground is subject to these Conditions of Issue and the Ground Regulations (as may be amended from time to time).
1.2 Season Tickets are for the use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
1.3 If you do not agree to accept these Conditions of Issue or the Ground Regulations you must return the Season Ticket to the Club immediately, and it will be revoked. Use of the Season Ticket to gain entry to the Grounds on any occasion shall constitute acceptance of these Conditions of Issue and the Ground Regulations for the duration of the Term.
1.4 The Season Ticket remains the property of the Club at all times. The Club may cancel the Season Ticket in whole or in part at any time without notice. A proportionate refund will be made in certain circumstances (as specified herein), save where the Club cancels the Season Ticket because of a breach of the Ground Regulations or these Conditions of Issue.
1.5 In the event that the Season Ticket is lost or stolen you must inform the Club immediately.
Subject to these Conditions of Issue, a Season Ticket is valid for the duration of the
–2021 Season only, and unless terminated earlier in accordance with these Conditions of issue, the rights conferred by a Season Ticket will terminate automatically at the end of the Season.
3. Admission to the Ground
3.1 All persons (including children) must have a valid card or ticket when entering the Ground. The Club will not allow children (or any other person) to be carried through the turnstiles without a valid card or ticket for the relevant Match.
3.2 The Season Ticket shall admit the holder to all home league matches played by the Club’s team during the Season at the Ground. The Season Ticket does not allow you access to pre-season friendly matches or to any matches cup competitions or play off games.
3.3 The Season Ticket must be available for inspection and produced by you on demand by any official, steward or security staff of the Club at all times where the Season Ticket has been used to gain admission to the Ground.
3.4 By entering the Ground, all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used in televised coverage of the game or by the Club and/or any Rugby Authority in perpetuity, by way of any present or future media, for any purpose deemed reasonable by the Club, including, without limitation, for marketing or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image unless the Club is notified in writing to the contrary. In entering the Ground with a person aged under 18, the person accompanying such young person confirms that they have the requisite authority to consent, and does consent, to the provisions of this clause 3.4 on the young person’s behalf. Without prejudice to the consents given in accordance with this clause, if any images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such image.
3.5 Save as set out in clause 3.6 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or may be required to deliver up any tapes, films, disks or other recordings or data to the Club and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club.
3.6 Mobile telephones and cameras are permitted within the Ground, provided that they are used for personal and private use only.
3.7 Save for official Club merchandise and/or other rugby league related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.
3.8 You shall not offer or distribute (either free of charge or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications (e.g. fanzines) in any format where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat or potential threat to public order.
3.9 Without prejudice to the representation at clause 1.2 above, and in light of the Season Ticket Holders being grouped together in designated areas, where any attempt is made to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrates support for the Visiting Club, the Club reserves the right, in its absolute discretion, to refuse admission or eject from the Ground any person, and in such circumstances no refund or alternative will be offered.
3.10 Without prejudice to any other remedies it may have, the Club shall have the right to refuse admission to the Ground to any person holding a Season Ticket, or to suspend or eject any Season Ticket holder from the Ground without liability, on any occasion, including where (by way of non-limiting examples):
(a) the Club considers in its absolute discretion that such person’s entry to the Ground may cause danger or discomfort to themselves or to any other person in the Ground; or (b) the Club considers in its absolute discretion that such person has breached (or will breach when entering or occupying the Ground) any of these Conditions of Issue, the Ground Regulations, any applicable law and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time (including any Coronavirus prevention measures); or (c) such person is the subject of any ban or suspension decision or order imposed by the Club and/or any Rugby Authority or any other competent authority (including, without limitation, the Police).
3.11 By entering the stadium you agree to abide by any reasonable request from a member of the ground safety team, match day stewards, club staff etc regarding the moderation of your behaviour, movement to another location within the stadium or any other behavioural or ground safety issue.
4. Allocation of Seats
4.1 Notwithstanding the seat number on your Season Ticket (should one be allocated in advance), the Club reserves the right, at its sole discretion, to allocate any seat to you, anywhere in the Ground, for any Match which your Season Ticket entitles you to attend.
4.2 The Season Ticket shall not entitle the Ticket Holder to occupy or reserve the same, or any other, seat at the Ground for the Season or for any subsequent season.
4.3 You accept and acknowledge that seating allocation during the Season may be subject to social distancing or other Coronavirus prevention measures as determined by the Club from time to time, and that you may not be permitted to sit in the seat numbered on your Season Ticket, or by or near anyone who is not a member of your immediate family/bubble.
4.4 Coronavirus Regulations may require you to book your entry on a match by match basis using a Season Ticket code allocated to you. The full details of this will be communicated to you well in advance of any game. If capacity is limited you may be required to inform the club if you plan to attend a particular game to allow the club to maximise the capacity available.
5. Use of a Season Ticket
5.1 You agree that at all times you shall:
(a) behave in a proper and lawful manner while in attendance at the Ground, and not cause any nuisance, annoyance or inconvenience to the Club or any other person (including any other spectators or local residents) or to render void or voidable, in part or whole, any insurance maintained by the Club in respect of the Ground;
(b) not cause damage to the Ground (fair wear and tear excepted); and
(c) comply with all of the rules and regulations imposed by the Club from time to time in respect of admission and attendance, including, without limitation, the Ground Regulations and any Coronavirus prevention requirements.
d) agree not to attend any match while clearly under the influence of alcohol. Entry may be refused should ground safety stewards feel that you could cause a potential risk/threat etc to yourself or to others.
6. Pricing & Ticket Information
6.1 We try to ensure that pricing and ticketing information are correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If you opt to cancel your order in these circumstances, we will provide you with a full refund of the Season Ticket price, but not including any other loss you have incurred such as travel, accommodation or loss of amenity.
6.2 If, despite our reasonable efforts, we are unable to contact you, we will consider your booking to be cancelled, and will refund you in accordance with this clause 6.
7. Use of concessionary tickets
7.1 Concessionary priced Season Tickets may only be used by persons that qualify for such concessionary prices, as follows:
(a) “Under 16s” Season Tickets may only be used by persons who will be aged 0 to 15 on 31st August of the relevant Season.
(b) “16-24s” Season Tickets may only be used by persons who will be aged 16 to 24 on 31st August of the relevant Season.
(c) “Over 65s” Season Tickets may only be used by persons who will be aged 65 or over on 31st August of the relevant Season.
7.2 Any person entering or seeking to enter the Ground with a concessionary priced Season Ticket may be required to provide proof of age in the form of a birth certificate, current passport or valid driving licence or, in the case of Over 65s, an Older Person’s Bus Pass issued by a local authority would also be acceptable. Copies of the relevant document are acceptable, so long as the information is clear, legible and has not been doctored. The Club shall determine at its absolute discretion the acceptability of documentation presented as proof of eligibility.
7.3 Any person entering or seeking to enter the Ground with a concessionary priced Season Ticket in circumstances where such person cannot demonstrate to the reasonable satisfaction of the Club their eligibility for the concession claimed will be refused entry, and the Club reserves the right to seize and revoke the Season Ticket. The Club shall not be obliged to make any refund in respect of any Matches to which entry is refused, or for any Matches remaining in the Season.
8. Duplicate/replacement tickets
8.1 If you have forgotten the Season Ticket, or otherwise cannot produce it, a duplicate matchday card or ticket may be obtained, at the Club’s discretion, upon payment of a non-refundable administration fee of £10.00 at the Club’s match day ticket office. The Club reserves the right to require proof of identity and/or withdraw this duplicate ticket facility for any particular match or matches without notice.
8.2 The Club is not responsible for any Season Ticket which is lost, stolen, defaced, damaged or destroyed. If the Season Ticket is lost, stolen, defaced, damaged or destroyed, the Club may, subject to the Conditions, and in its discretion, issue a replacement Season Ticket upon payment by the Season Ticket holder of a non-refundable fee of £10.00.
9. Changes, Refunds & Exchanges
9.1 No guarantees are given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone, cancel and/or reschedule any Match without notice and, save as provided in this clause 9, without any liability whatsoever.
9.2 The Club makes no representations and does not guarantee that the team for any particular Match will necessarily only be selected from the Club’s regular first team players. The team manager may consider it desirable on occasions to omit regular first team players and select the team from the full playing squad.
9.3 If, for any reason, it is decided that any of the Club’s home league Matches during the Season is to be played at another stadium, then one alternative ticket will be issued to you in respect of that Match.
9.4 Save as provided in these Conditions of Issue, no refunds shall be paid or payable by the Club in respect of any Matches which the Season Ticket entitled you to attend but which you did not attend.
9.5 In the event that:
- for any reason, a Match has to be played out of view of the public (“Behind Closed Doors”); or
- Match attendance numbers are restricted as a consequence of any government, Rugby Authority or other regulatory body guidance or direction;
the Club will endeavour to provide each qualifying Season Ticket holder, without charge, with a streaming voucher to enable the ticketholder to view the Match live. The provisions of this clause 9 shall be subject to the permissions of the relevant Rugby Authority.
9.6 For the purposes of clause 9.5, a qualifying Season Ticket shall be any Adult, 16-24y.o, Over 65s or Disabled Member’s ticket.
9.7 Where a streaming voucher is made available in accordance with this clause 9, no partial refund will be made by the club in respect of the affected Match, including where the qualifying Season Ticket holder opts not to make use of such voucher.
9.8 In the event of postponement for any reason of the Match, the Season Ticket will be valid for entry to the subsequent re-arranged Match (if any). In such circumstances it is the ticket holder’s responsibility to ascertain the date and kick-off time of any rescheduled Match, and these Conditions of Issue shall apply to the rescheduled Match.
9.9 In the event of abandonment of the Match, no refund will be issued in respect of the abandoned Match.
9.10 If, further to clause 9.5, the Club is unable to provide a facility for you to view the Match, the affected Match shall constitute a “Missed Match”. The Club shall use reasonable endeavours to contact you or to publicly announce the same and subject to the provisions of clause 9.11 the Season Ticket holder shall be entitled to a proportionate refund of the Season Ticket Price. Ticket holders may waive their right to a refund under this clause 9.10 and instead permit the Club to retain the price paid as a donation in support of the Club’s activities.
9.11 At the end of the Season, Season Ticket Holders shall be entitled to claim a proportionate refund of the Season Ticket price in respect of any Missed Match(es), calculated as follows:
£ Season Ticket Price X Number of Missed Matches = £ Refund Entitlement
Number of Matches in Season in Season
9.12 Refund entitlement will only be calculated, and refunds made, at the end of the Season. Refunds will not be available during the Season, and requests for refunds during the Season will be refused.
9.13 Where a Season Ticket Holder wishes to apply for a refund in accordance clause 9.11 above, a written request from the ticket purchaser must be received by the Club’s box office within 5 working days of the last day of the of the Season.
9.14 Refunds may take up to 7 days to process from the deadline for submission of a refund request, but the Club will make all reasonable efforts to make refunds promptly.
9.15 Refunds will only be made to the person to whom the ticket was originally sold. The Club may require production of identification to confirm entitlement to a refund under this clause 9. For the avoidance of doubt, entitlement to refunds will be determined at the sole discretion of the Club.
9.16 Where a refund request is not received in accordance with this clause 9, the Club shall consider the unclaimed entitlement as a donation in support of the Club’s activities, and shall be entitled to retain the donation.
9.17 The provisions of this clause 9 represent the sole remedies available to you in the circumstances described. The Club will have no further, or other, liability whatsoever, including (but not limited to) any indirect or consequential loss or damage including (but not limited to) loss of enjoyment or travel or accommodation costs.
10.Racial, homophobic, transphobic, sexist or discriminatory abuse in any form will not be tolerated, either in the Ground, outside the Ground, or on social media platforms. If you are caught abusing a player or any other individual you will be reported to the police and will be removed (if applicable) and banned from the Ground, the length of which ban shall be determined at the discretion of the Club (on the advice of the police or other authorities, where applicable). In addition, the Season Ticket will be immediately withdrawn, all rights conferred by the Season Ticket revoked, and no refund will be given.
11 Disabled Members
11.1 Disabled Members must bring their current Season Ticket with them to every home Match. A disabled Member’s carer/companion must also bring their ticket with them to every home Match.
11.2 Carers/companions must not use a Disabled Member’s Season Ticket to attend matches on their own or with any person than the Season Ticket holder. The Club reserves the right to remove and to ban from the Ground any person suspected of misusing a Disabled Member’s Season Ticket.
11.3 Disabled Season Ticket Holders must also bring their Disabled Supporters Registration Card (the white photo ID card) with them to every Match.
11.4 The club will endeavour to maximise the number of wheelchair spaces available under cover. However these are available on a first come first served basis and are not pre-bookable and are available to non-season ticket holders and visiting supporters and are not for the sole use of season ticket holders. Alternative viewing arrangements will be provided.
12. Liability and indemnity
12.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.
12.2 The Club shall not be responsible for any interruptions and/or restrictions to the view of a match caused by virtue of the position of the seat and/or the actions of other spectators.
13.1 The Club reserves the right to make changes to any of the Conditions of Issue or Ground Regulations at any time, and will notify you of the same by display of such changes at the Ground and on the Website.
13.2 You should notify the Club immediately of any change of address or personal details of a Season Ticket holder by email to [email protected] Please quote your season ticket number when making such notification.
13.3 These Conditions of Issue and the Ground Regulations together constitute the whole and only agreement between us in respect of the Season Ticket and supersede and extinguish all prior oral or written agreements, understandings or arrangements between us relating to the subject matter of these Conditions of Issue.
In these Conditions, the following terms have the following meanings:
“Club” means Dewsbury Rams RFLC (Holdings) Limited.
“Conditions of Issue” means the terms and conditions governing the use of a Season Ticket, as set out in this document and as amended from time to time.
“Coronavirus” means the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)
“Disabled Member” means a Season Ticket holder who holds a valid Disabled Supporters Registration Card.
“Rugby Authority” means the Rugby Football League.
“Ground” means Address: Tetley’s Stadium, Owl Lane, Dewsbury WF12 7RH
“Season” means the season 2021 13 home league games (the season in which the Season Ticket is valid).
“Season Ticket” means the (electronic) entry card entitling you to admission to certain home games played by the Club at the Ground.
“You” means the ticket holder.
“Website” means the Club’s website dewsburyrams.co.uk
*By making this booking, you and your group agree to abide by Government and FA guidelines outlining social distancing and group training sessions, in addition to our normal terms and conditions.
Cancellation Policy Pitch Hire
Your reservation on the site can be cancelled at no charge with 72 hours’ notice prior to your booking taking place. Cancelling booking after this point, or failing to arrive, will result in full charge and no refund will be issued.
We reserve the right to cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.
DEWSBURY RAMS RFLC CODE OF CONDUCT FOR CUSTOMERS USING THE 3G PITCH (INCLUDING MUGA’s AND MAIN PITCH)
Dewsbury Rams has a strict code of conduct for anyone using the all weather pitches at the stadium irrespective of the pitch location, type of booking and size of user group.
Everyone who plays, trains, coaches and uses the facilities will at all times adhere to the code. Failure to adhere to the code may result in the cancellation or loss of your booking.
Dewsbury Rams has a duty of care to protect it’s neighbours especially those on the adjacent Amberwood Chase Development from any unsocial or unnecessary behaviour.
The code of conduct for this site is –
- If you come to the stadium in a vehicle you must ensure your vehicle is parked appropriately and that it is not causing a nuisance or inconvenience to pedestrians or other users. You must use the designated car parks. There is a large parking provision on site and should there be another event at the stadium at the time of your booking you will be directed to the appropriate parking area. You must not use the housing estate for parking.
- You must refrain from using inappropriate and foul language.
- You must not smoke anywhere on the pitch.
- You must not bring any glass bottles or cans into the enclosed playing areas.
- You should wear the appropriate 3G Footwear, plastic or rubber moulded studs and or astro turf trainers. Metal tipped and metal studs on boots are not permitted.
- Do not leave litter on the pitch or anywhere in the area. There are litter bins available within the complex. Please either use them or take your litter home with you. Please ensure no litter is left outside of your car.
- You must not under any circumstances attempt to retrieve any balls that land in the gardens of the houses adjacent to the main pitch. You may respectfully ask the owners that they return them to you but they are under no obligation to do so.
- You must be polite at all times in any discussions with local residents and you must not be abusive or aggressive towards them.
- If you are taking part in an actual game you must show respect towards match officials, coaching staff, opposition players and colleagues.
- You MUST comply with any reasonable request from any member of staff from Dewsbury Rams relevant to either your booking or your use of the facilities at the time.
- You must leave the pitch promptly and quietly at the end of your booking.
- None payment or continued late payment for the hire of the facilities may result in the immediate cancellation of future bookings and the reallocation of the time slot to another club/organisation.
- Any damage caused to any facilities at the stadium may be charged should the user or hirer be found to be responsible for such damage and future bookings revoked without notice.
This code of conduct is an integral part of the conditions of hire of the facilities. Booking or use of the facilities assumes acceptance of the code.
Dewsbury Rams accepts no liability or responsibility for any losses either monetary or otherwise incurred by users should they have to forfeit their booking(s) due to non-compliance with this code of conduct.
This is information about you that you give us by filling in forms on our site http://shop.dewsburyrams.uk.(our site), or by making pitch reservations, online order corresponding with us by phone, e-mail or otherwise. It includes information you provide when you submit an enquiry through our site.
Use Of Your Information
We will use your personal information under our terms and conditions to:
- process your booking, including but not limited to, processing payments;
- process and arrange any cancellations and/or refunds;
- set up your online account to allow you to access your booking history;
- contact you by email, telephone, text or via our app about your booking, including sending you confirmations of your bookings and/or cancellations and communicating with you for administrative and operational reasons relating to our services; and
- contact you by email or telephone about any outstanding payments.
If you do not provide us with all of the personal information that we need to collect from you for these purposes then this may affect our ability to fulfil your booking/order in accordance with our terms and conditions.
We may also use your personal information for our legitimate interests to improve the services that we provide or contact you about our services. This may include using your personal information to:
- contact you by post, email, telephone or fax to ask your opinions;
- monitor customer traffic patterns and use of our website;
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer or device;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site and app safe and secure;
You have the right to object to us using your personal information for the above purposes. If you wish to object to any of the above processing, please contact us at [email protected]. If we agree and comply with your objection, this may affect our ability to undertake the tasks above to improve our services.
NHS TEST AND TRACE SYSTEM
As training facility provider, we aim to assist NHS Test and Trace with requests for that data if needed, by keeping a temporary record of our customers and staff shifts patterns for 21 days.
-the name of the customer or ‘lead member’ of the group and the number of people in the group
-a contact phone number for each customer or for the lead member of a group of people
-date of visit, arrival time and, where possible, departure time
-if a customer will interact with only one member of staff , the name of the assigned staff member should be recorded alongside the name of the customer
No additional data will be collected for this purpose.
To support NHS Test and Trace, we will hold records for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing.
Disclosures Of Your Information
Your information may be used by Dewsbury Rams RFLC Holdings LTD. We will never pass your personal information to anyone else, except for any successors in title to our business.
We may also share personal information with our professional and legal advisors for the purposes of taking advice and/or in the event of potential or actual legal claims.
In the event that we do share personal information with external third parties, we will only share such personal information strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal information in accordance with those purposes.
Where we store your personal data
All information you provide to us is stored on our secure servers based in the United Kingdom.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How Long We Keep Your Information
We will keep your personal information for as long as necessary to provide you with services. Unless you ask us not to, we will review and possibly delete your personal information where you have not made a booking with us for five years.
We will not use your personal information for marketing purposes if you have not made a booking with us for a period of two years.
In some circumstances, we may retain your personal information for longer where necessary in the event of any claims against Goals or where required for our legitimate interests or by law.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.